Last updated October 24, 2026

Terms of Service

The service

MorshedWorx Voice answers phone calls for your business using artificial intelligence, takes messages, books appointments, and transfers calls you mark as urgent. It is not a replacement for emergency services. We tell callers to dial 911 when there is danger, and you are responsible for following up on every message and booking.

Plans and billing

Plans renew automatically each month or year until cancelled. Each plan includes a number of minutes per billing period. Minutes beyond that are billed at your plan's overage rate. Unused minutes do not roll over.

New-customer guarantee

If your receptionist doesn't get you at least one new customer (a booked appointment or a new caller asking for your service) in the first 30 days after she goes live on your line (she's live once you have your receptionist number and have finished setup), ask from Plan & billing in your account, or email us, within 45 days of your first payment and we refund your first month's plan fee (or, on a yearly plan, the full yearly fee). The guarantee applies once per business. It doesn't cover the done-for-you setup fee once the setup call has taken place, or extra minutes beyond your plan.

Referral program

Customers can share a personal referral link or code. A new business that signs up with it gets 50% off its first month's plan fee (on a yearly plan, the same dollar amount off the first year). The customer who referred them gets a $100 credit on their MorshedWorx Voice account once the new business has been with us at least 45 days and has paid its second monthly bill (or its yearly bill), and hasn't cancelled, been refunded (including under the guarantee) or disputed a charge. If that hasn't happened within 120 days of their sign-up, the referral doesn't earn a credit. Credits come off future bills only; they have no cash value, can't be transferred and end if your plan is cancelled.

Referring yourself, another business you own, or someone already on MorshedWorx Voice doesn't count, and we may void a referral that uses the same card, phone number or billing account as the referrer. If you share your link publicly (for example on social media), clearly say that you get a reward for referrals. We may change or end the program at any time; credits already earned stay on your account.

Cancelling

Monthly plans can be cancelled any time and stop at the end of the paid period. Yearly plans are not refunded except under the guarantee above.

Your phone number

The local phone number we assign to your receptionist belongs to MorshedWorx and is provided while your plan is active. It can't be transferred (ported) to another provider. If you cancel, we hold the number for 30 days in case you come back, then release it. Your own business number always stays yours: you forward it to your receptionist and can stop forwarding at any time, so we recommend keeping your own number on your ads, website and vehicles.

Your responsibilities

The information you give us about your business must be accurate. You are responsible for complying with laws that apply to your business, including call-recording notice rules in your state. Don't use the service for illegal activity or unsolicited marketing calls.

Text messages (SMS)

MorshedWorx Voice Alerts. When you turn on text alerts in your account, MorshedWorx sends you text messages: summaries of calls your receptionist answered, urgent-call alerts, appointment notices and one-time sign-in codes. If you ask for a demo call, we text you a one-time verification code. We never send marketing texts. See how text alerts and opt-in work.

Message frequency varies with your call volume. Message and data rates may apply. Reply HELP for help or email chat@morshedworx.com. Reply STOP to stop receiving texts at any time; you'll get one message confirming you've been unsubscribed. You can also turn text alerts off in your account settings. Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy for how we handle your phone number.

Limits

AI can make mistakes. We aren't liable for lost business, missed messages, or anything a caller does based on what the receptionist said. Our total liability is limited to what you paid us in the last three months.

Contact

chat@morshedworx.com · MorshedWorx